Terms and Conditions

1. Definitions and Parties

In these terms and conditions : The "Villa" shall mean PT.Griya Leidseplein Beheer qq Permata Ayung Private Estate, a corporation organized under the laws of Republic of Indonesia. "We" shall mean the Villa. The "Guest" shall mean the person who has paid the deposit as the "Lead Booking Name" and each person listed within the booking as a travelling companion. "You" shall mean the Guest. In these conditions the masculine words shall include the feminine and neuter genders and vice-versa and the singular shall include the plural and vice-versa.

2. Bookings

A contract will only be constituted between the Villa and the Guest once the Villa issues a booking confirmation invoice to the guest after receiving the required deposit either from or expressly on behalf of the Lead Booking Name as stated under "Payment Terms and Confirmation". The Lead Booking Name, on paying the deposit, warrants and confirms to the Villa that he accepts these terms and conditions on behalf of himself and each of his travelling companions.

3. Payment Terms and Confirmation

On receipt of the reservation inquiry form, we will contact you and provide you with a confirmation of availability, the Villa rate (including any applicable tax and service charge), and the 50% of deposit required. A tentative holds on dates may be placed which is valid for 1 week (7 days). An extension of another 7 days will be considered upon request in writing. After which time the hold will be released and the Guest must re inquire or request invoice.

Invoice and Bank Account details for transfer of rental / event funds, will be sent upon tentative booking confirmation. All invoicing will be in US Dollars or Euro. Facility for deposits, full or partial payment of funds in IDR is available upon request. Foreign exchange rate will be calculated on the date of transaction at the Bank CIMB NIAGA / Permata / BCA current rate for the US Dollar equivalent to be received to our account in CIMB NIAGA / Permata / BCA. This rate can be obtained from the villa management at any time during weekday upon request.

The Villa requires a 50% of total invoice value deposit for confirmation and remaining 50%, minimum 60 days prior to check in. This would includes but is not limited to rental, event fees, security deposit plus any other pre booked requirements. In case of last minute booking, we must receive the full payment at least 3 days before your period dates of staying. And on arrival booking, we must receive the full payment upfront before you can check in and payment will be received only in IDR currency as pursuant Bank Indonesia No.17/11/DKSP date 1 Juni 2015.

Due to high demand The Villa is often booked in advance. Reservations are handled on "first come, first served" basis.

4. Cancellation of Booking by The Guest

If the Guest wish to cancel a confirmed booking, written notice of cancellation must be sent to the Villa Office ( reservations@permataayung.com ). All cancellation notices received by the Villa will be acknowledged in writing. It is strongly recommended that the Guest and all members of the Guest's party purchase trip cancellation insurance.

Cancellation of a booking includes but is not limited to:

- Cancellation of one or more days of a booking;

- An amendment of a booking so that none of the dates of the booking once amended fall within the same dates that originally constituted the booking;

- Failure of the Guest to provide the required documentation on arrival (eg. Passports or suitable identification); and

- Attempt by the Guest, their party or visitors to hold an event at the Property in breach of these Terms and Conditions or breach of any rules applicable to the Guest chosen Property.

- In the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply :

1. 20% of the total rental amount will be forfeited if the cancellation is made more than 90 days before the start of the rental period.

2. 50% of the total rental amount will be forfeited if the cancellation is made between 31 and 89 days before the start of the rental period.

3. 100% of the total rental amount will be forfeited if the cancellation is made 30 days or less prior the start of the rental period. The applicable amount will be deducted from the deposit and moneys paid, and the Villa will refund any remaining balance to the Guest.

5. Amendments

Once a booking confirmation is issued by the Villa, a fee of USD 500 will apply to each amendment made. The Villa will do its best to accommodate any reasonable amendments; however the Guest should be aware that some changes may not be possible. Please note that these amendment policies apply for regular booking periods. For amendments to bookings incurring a change in seasons (and rates), special amendment terms apply. If the information in any of these is inconsistent, the most recently issued terms will prevail.

In the unlikely event that the Villa is unable for any reason (including the sale of a property and force majeure) to provide the Guest with the Property booked by the Guest, the Villa reserves the right to transfer the Guest and their party to an alternative Property of the similar type and value, in consultation with the Guest. If the price of the substituted Property is less than the original booking, the difference will be reimbursed to the Guest. If the price of the substituted Property is higher than the original booking, the difference may be charged to the Guest. If, however, after considerable effort by the Villa, no alternative of similar type and value is available and / or no agreement can be reached between the Guest and the Villa, then either the Villa or the Guest may opt to cancel the booking and this Rental Contract. In that event, the Villa will refund the Guest all monies paid, without further compensation.

6. Minimum Stays and Rental Rates

Minimum night stay are as follows:
Low Season : 2 nights
High Season : 3 nights
Peak Season : 3 nights

We may agree to a shorter stay on a case by case basis.

Rental rates also vary according to the season, rental rates are subject to change without notice. All rates are exclusive of tax and service charge and are quoted in United States Dollars (US$). All taxes are in accordance with government regulations. Service charge is applied at the industry standard. For detail informations of rental rates, email us at : reservations@permataayung.com All other costs are at the expense of the Guest unless noted as inclusions on the written confirmation advice.

7. Functions and Events

The Villa must approve any functions or events you plan to hold during your stay in one of our properties, including approval for the guest numbers that exceed 50% above the number of the guest registered to stay. Such approval is at the sole discretion of the Villa and will be priced accordingly. Full terms and conditions for the staging of functions and events will be forwarded upon application. The Villa reserves the right to insist on the appointment of a professional Event Organizer before permission to hold a function is granted.

8. Damages, breakages or losses

The Guest are responsible for looking after the property, leaving it in good order and in a clean condition. The Guest also undertake to pay for damages, breakages or losses they may be responsible for during the period of their stay. The Villa reserves the right to reclaim the hired property if the Guest, members of the guest party or the guest visitors cause excessive damage or mess.

9. Insurance

We recommend that you take out comprehensive travel insurance at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, including evacuation, injury, death, loss of baggage and personal items, theft, cancellation and other travel contingencies.

10. Responsibility

Please be advised that we are not responsible for any loss or damage to personal equipment and property during your stay at the Villa, or during your participation in any activities during your visit to Bali. We will not accept responsibility for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of Government, or the failure of any machinery or equipment.

11. Cancellation of Rental Contract by The Villa

The Villa may refuse the conclusion of a rental contract in the event of one or more of the followings :

- When the application for rental does not conform with the provisions of these Terms Conditions;

- When the Guest carry firearms or weapons of any kind in the Villa grounds under any circumstances.

- When the Guest is deemed liable to carry drugs or any other type of substances which is legally prohibited under applicable laws and regulations or toxic materials to people or hazardous objects ( stoves and other ignitable devices, petroleum fuels, etc. ) in the Villa grounds under any circumstances.

- When the Guest can be clearly detected as carrying infectious disease, or that is suspected.

- When the Guest presents a danger of engaging in violence, intimidation, threat, unreasonable demand, gambling or conducting themselves in manner that will create a disturbance that annoys other guests or contravene laws or act against public order or standards of decency, in regard to the Guest rental accommodation or in the Villa.

- When there is any other justifiable reason.

In the case when the Villa has cancelled the rental contract in accordance with the preceding paragraph, the Villa shall not be entitled to charge the Guest for any of the services in the future of the contractual period which the Guest has not received and all moneys paid to date will be forfeited.

12. Onward Sale/Transfer of Your Booking

Your booking on the Villa must not be sold, awarded as a prize or otherwise transferred without our prior written authorization. Any such authorization shall likely include restrictions relating to how you may market and promote the booking. Given the especially private nature of The Villa, you will need our written approval in advance of releasing any marketing or promotional materials regarding the onward transfer of the booking or which makes reference to us, the Villa or their respective affiliates ("Interested Parties"). This will include but will not be limited to email communications; advertising, editorials, social media, websites, and press releases. Should anything be published about your involvement with the Interested Parties that we wish to have edited or removed, you agree to co-operate promptly with any reasonable requests we may make for that purpose.

13. Filming on the Villa

Filming and photography on the Villa are permitted for private purposes, however, any professional filming and photography will require our written approval in advance as well as official film and work permits from the Villa.

14. Data Protection

Your information is safe with us. We will not share your personal information with third parties for marketing or any other purposes without your consent. When you request information from us, you are added to our database and may be contacted by us with relevant promotions, offers or information that we feel may be of interest to you from time to time. With us, you are always in control of your personal information, so if at any time you wish us to stop contacting you then simply email us at : reservations@permataayung.com or call us on +62 361 8494220 or +62 811 386 5905 to let us know, Thank you.

15. Entire Agreement; Variation and Waiver; Severance

These terms and conditions constitute the entire understanding and agreement in relation to their subject matter and supersede any previous explicit or implied agreement or undertaking between the parties with respect thereto. The Villa reserves the right to alter these terms and conditions from time to time and will notify the Guest of any changes as soon as reasonably possible using the postal or email contact details provided by the Guest for the Guest booking. The amended terms and conditions will apply to any Guest booking that commences after the date of such notification. No other variation, waiver or release of these terms and conditions shall be effective unless it is made by the Villa and notified to the Guest in accordance with this paragraph. If any part of these terms and conditions is void or unenforceable due to any applicable law, it shall be deemed to be deleted and the remaining provisions of these terms and conditions shall continue in full force and effect.

16. Governing Law

This contract shall be governed and construed according to Indonesia Law and shall be subject to jurisdiction of the courts of Republic of Indonesia, save that the Villa shall be entitled to enforce the contract against the Guest in the courts of Indonesia or in the courts of any other country in which the Guest is resident, domiciled or has a place of business.

Terms and Conditions