1. Reservation Policy
1.1. All reservations are considered confirmed only upon receipt of the required payment and issuance of written confirmation by the Estate.
1.2. All bookings are non-refundable, including but not limited to cancellations, no-shows, and shortened stays, regardless of the reason.
1.3. Date changes are permitted only once after the booking has been confirmed, subject to room availability. Additional charges for date changes will apply.
2. Payment Terms
2.1. A 50% non-refundable deposit is required at the time the reservation is made. A reservation is not considered confirmed until the deposit has been received and acknowledged in writing by the Estate.
2.2. Group Bookings: The remaining 50% balance must be settled no later than seven (7) days prior to the arrival date. Failure to settle the balance by the due date may result in cancellation of the reservation without refund.
2.3. Retail Bookings: The remaining balance may be settled upon check-in
2.4. Any additional charges incurred during the stay must be settled at check-out.
3. Check-In and Check-Out
3.1. Standard check-in time is 14:00 hrs.
3.2. Standard check-out time is 12:00 hrs noon.
3.3. Early check-in or late check-out is subject to availability and may incur additional charges.
3.4. Guests are required to present valid identification and provide their email address and mobile phone number upon check-in.
4. Occupancy & Use of Property
4.1. The number of guests must not exceed the maximum occupancy stated in the booking confirmation.
4.2. The property is to be used strictly for accommodation purposes unless otherwise approved in writing (e.g., events, functions, gatherings).
4.3. Any unauthorized event or commercial activity may result in immediate cancellation of the stay without refund.
5. Guest Conduct
5.1. Guests must comply with all Estate policies, staff instructions, and applicable local regulations.
5.2. Noise levels must be maintained at a reasonable level, particularly after 23:00 hrs.
5.3. Illegal activities, disturbance to the neighborhood, or actions compromising the safety or reputation of the Estate may result in immediate eviction without refund.
6. Liability
6.1. The Estate shall not be held liable for any loss, injury, accident, or damage to guests or their belongings arising from the guests’ own negligence.
6.2. The Estate maintains third-party liability insurance; however, guests are strongly encouraged to obtain their own personal travel insurance to ensure adequate coverage during their stay.
7. Force Majeure
7.1. The Estate shall not be liable for failure to perform obligations due to circumstances beyond its control, including natural disasters, government actions, and unforeseen emergencies.
7.2. Payments remain non-refundable in force majeure situations, but date changes may be considered subject to availability.
8. Governing Law
8.1. These Terms & Conditions are governed by the laws of the Republic of Indonesia.
8.2. Any disputes arising shall be resolved amicably. If no amicable resolution can be reached, the dispute shall be referred to arbitration in Indonesia in accordance with applicable Indonesian laws and regulations.